1. Business Details

SubUkTeam

159 Praed St, Paddington, London W2 1RL, UK

Email: Contact@iptv-subscriptionuk.online

2. Nature of the Service

Our services are supplied digitally. As a result, this Refund Policy applies to digital services and digital content supplied electronically, rather than to physical goods.

3. Voluntary Commercial Refund Window

As a commercial gesture, we offer customers the possibility to request a refund within 3 days of purchase for eligible orders.

Where approved, a refund requested within this 3-day period may be issued at 100% of the amount paid, subject to the conditions set out in this policy.

4. Partial Refunds After 3 Days

Refund requests submitted after 3 days but within 7 days of purchase may be considered on a discretionary basis only.

If approved, any refund issued during this period may be partial, taking into account matters such as activation status, usage, provisioning costs, payment processing costs and time elapsed since purchase.

5. No Voluntary Refunds After 7 Days

Except where required by applicable law, we do not offer voluntary refunds for refund requests made more than 7 days after the date of purchase.

6. Immediate Activation and Digital Supply

By placing an order and requesting activation, you acknowledge and agree that digital supply may begin before the end of any applicable cancellation period.

Where you expressly consent to immediate performance or immediate access to digital content or services, your statutory cancellation rights may be reduced or lost to the extent permitted by law.

7. Faulty or Non-Conforming Digital Services

Nothing in this policy affects your statutory rights. If the digital content or digital service supplied by us is faulty, not as described, not fit for purpose, or otherwise non-conforming under applicable law, you may be entitled to legal remedies, which may include repair, replacement, price reduction or refund, depending on the circumstances.

We encourage customers to contact us promptly so that we can investigate and, where appropriate, resolve the issue quickly.

8. Situations Where Refunds May Be Refused

• Where the service has been fully activated and delivered, subject to your statutory rights.
• Where incorrect information was provided by the customer.
• Where the issue results from the customer’s own device, internet connection, third-party applications or misuse.
• Where the request is made after the 7-day period, except where required by law.
• Where there is evidence of abuse, fraud, chargeback misuse or breach of our Terms and Conditions.

9. How to Request a Refund

To request a refund, please contact us by email at Contact@iptv-subscriptionuk.online.

Please include your full name, order details, date of purchase, and a clear explanation of the reason for your request.

We may request reasonable supporting information in order to assess your request.

10. Refund Method and Timing

Approved refunds will normally be made using the original payment method, unless otherwise agreed. Processing times may vary depending on the payment provider or bank.

This policy is in addition to, and does not replace, any mandatory rights you may have under applicable consumer law.